Privacy Policy

Vuwazea - On‑Demand Pet Grooming & Walking

1. Information We Collect

At Vuwazea, we collect various types of information to provide you with exceptional pet grooming and walking services. This includes personal information you provide when creating an account, such as your name, email address, phone number, and home address. We also collect information about your pets, including their breed, age, medical conditions, behavioral notes, and grooming preferences.

Additionally, we automatically collect technical information when you use our platform, including your IP address, browser type, device information, location data when you use our mobile application, and usage patterns. Payment information is securely processed through our payment processors, and we retain only necessary transaction details for service delivery and support purposes.

2. How We Use Your Information

Your information enables us to deliver personalized pet care services efficiently. We use your data to schedule and coordinate grooming appointments and walking services, match you with qualified pet care professionals in your area, process payments and maintain transaction records, and communicate important updates about your bookings.

We also utilize your information to improve our services through analytics, send you relevant promotional offers and service updates, ensure the safety and security of our platform, comply with legal obligations, and provide customer support. Location data helps us optimize service delivery and ensure our professionals can reach you promptly.

3. Information Sharing and Disclosure

We share your information only when necessary to provide our services or as required by law. This includes sharing relevant details with our verified pet care professionals to enable service delivery, such as your contact information, address, and pet-specific requirements. We also share information with trusted service providers who assist in payment processing, background checks, insurance verification, and technical support.

We may disclose information when required by law, to protect our rights and property, prevent fraud, or ensure user safety. In the event of a business merger or acquisition, your information may be transferred to the new entity, with prior notification provided to all users.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information. This includes encryption of sensitive data during transmission and storage, secure server infrastructure with regular security updates, access controls limiting employee access to necessary information only, and regular security audits and vulnerability assessments.

Your payment information is processed using industry-standard PCI DSS compliant systems, ensuring your financial data remains secure throughout all transactions.

5. Your Rights and Choices

Under GDPR and other applicable privacy laws, you have several important rights regarding your personal information:

  • Access your personal data and obtain copies of information we hold about you
  • Correct inaccurate or incomplete personal information
  • Delete your personal data under certain circumstances
  • Restrict processing of your personal information
  • Data portability - receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent for data processing at any time

You can exercise these rights through your account settings or by contacting our privacy team. We will respond to your requests within the timeframes required by applicable law, typically within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand user behavior and improve our services.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. Our cookie policy provides detailed information about the types of cookies we use and their purposes.

7. International Data Transfers

If you access our services from outside our primary operating jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

8. Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will promptly delete such information from our systems.

9. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained while your account remains active and for a reasonable period afterward to comply with legal obligations. Transaction records are maintained for accounting and legal compliance purposes as required by applicable laws.

10. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes through email notifications or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

This Privacy Policy is effective as of the date of your acceptance and was last updated to ensure compliance with current privacy regulations including GDPR, CCPA, and other applicable data protection laws.