Terms and Conditions

Vuwazea - On‑Demand Pet Grooming & Walking Services

1. Acceptance of Terms

By accessing and using Vuwazea's platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Vuwazea. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. User Obligations

Users must provide accurate and complete information about their pets, including health conditions, behavioral issues, and special requirements. You are responsible for ensuring your pet is properly vaccinated and in good health before service appointments. Users must be present during initial consultations and provide clear instructions regarding pet care preferences. Any changes to pet information or service requirements must be communicated promptly.

  • Maintain accurate account information and pet profiles
  • Provide safe and accessible premises for service providers
  • Ensure pets are properly restrained and supervised as needed
  • Comply with all local regulations regarding pet ownership

3. Service Limitations

Vuwazea reserves the right to refuse service to pets that exhibit aggressive behavior, are severely ill, or pose safety risks to our service providers. Services are subject to availability and may be limited by geographic location, weather conditions, or other operational factors. We do not provide emergency veterinary care or medical treatments. Service appointments must be scheduled in advance, and same-day requests are subject to availability.

Important: Vuwazea does not guarantee specific outcomes from grooming or walking services, as results may vary based on individual pet characteristics and cooperation.

4. Intellectual Property Rights

All content, trademarks, logos, and intellectual property associated with Vuwazea remain the exclusive property of the company. Users are granted a limited, non-exclusive license to use our platform for personal, non-commercial purposes only. Reproduction, distribution, or modification of our content without written permission is strictly prohibited. User-generated content, including reviews and photos, may be used by Vuwazea for promotional purposes while respecting privacy guidelines.

5. Liability Limitations

Vuwazea's liability is limited to the maximum extent permitted by law. We are not responsible for indirect, incidental, or consequential damages arising from service use. Our total liability shall not exceed the amount paid for the specific service in question. Users acknowledge that pet care involves inherent risks, and Vuwazea cannot guarantee against all possible incidents or injuries. Service providers are independent contractors, not employees of Vuwazea.

6. Privacy and Data Protection

We collect and process personal information in accordance with applicable privacy laws. User data is used solely for service provision, communication, and platform improvement. We implement appropriate security measures to protect user information but cannot guarantee absolute security. Users have the right to access, modify, or delete their personal information upon request.

7. Payment and Cancellation Policy

Payment is due upon service completion unless alternative arrangements are made. Cancellations must be made at least 24 hours in advance to avoid charges. Late cancellations or no-shows may result in partial or full service fees. Refunds are provided at Vuwazea's discretion based on service quality and circumstances. Recurring service agreements may be modified or terminated with appropriate notice.

8. Dispute Resolution

Any disputes arising from these terms or service provision shall be resolved through binding arbitration rather than court proceedings. Users agree to attempt good-faith resolution through direct communication before pursuing formal dispute resolution. Arbitration shall be conducted according to established commercial arbitration rules, and decisions shall be final and binding on all parties.

9. Modifications and Termination

Vuwazea reserves the right to modify these terms at any time with appropriate notice to users. Continued use of services after modifications constitutes acceptance of updated terms. We may suspend or terminate user accounts for violations of these terms or inappropriate conduct. Users may terminate their accounts at any time but remain responsible for outstanding obligations.

These Terms and Conditions are effective immediately upon acceptance and remain in effect until modified or terminated.